Return & Refund Policy

Effective Date: January 3, 2025

At Loyalhato, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, our Return & Refund Policy allows you to return items or request a refund under specific conditions outlined below.

1. Return Policy

We accept returns under the following conditions:

  • Items must be returned within 30 days of delivery.
  • The item must be in its original, unused, and resalable condition, with all original packaging intact.
  • Proof of purchase (receipt or order number) is required to process returns.

To initiate a return:
Please contact our customer support team at info@loyalhato.net or (325) 387-3613 with your order number and the reason for the return.

2. Refund Policy

If your return request meets the conditions outlined above, we will process your refund as follows:

  • Refunds will be issued to your original payment method.
  • Please allow up to 5-7 business days for the refund to reflect in your account after approval.
  • Shipping costs are non-refundable unless the return is due to a defective item, an error on our part, or damaged goods during transit.

3. Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery to report the issue. We will work with you to:

  • Issue a full refund.
  • Replace the defective or damaged product at no additional cost.

Please include photos of the defective/damaged item in your email to help us process your request quickly.

4. Non-Returnable Items

Certain items cannot be returned or refunded unless defective or damaged. These include:

  • Custom-made or personalized items.
  • Items marked as final sale.

5. Shipping Costs for Returns

Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective/damaged item. We recommend using a trackable shipping method to ensure your return is received.

6. Exchange Policy

If you would like to exchange your item for a different size, model, or style, please follow the return process as described above and place a new order for the desired item.

7. How to Contact Us for Returns or Refunds

For all return or refund inquiries, contact our customer support team:

We are happy to assist you and ensure a smooth and hassle-free return or refund process.

Customer Satisfaction is Our Priority

At Loyalhato, your satisfaction is very important to us. If you have any questions, concerns, or feedback regarding this policy, feel free to reach out. We are committed to providing you with a seamless shopping experience from order to delivery.

Thank you for choosing Loyalhato.