Sales Policy

Effective Date: January 3, 2025

At Loyalhato, we are committed to providing you with the best shopping experience and high-quality products. This Sales Policy outlines the terms and conditions of purchasing products from https://loyalhato.net. By placing an order with us, you agree to the following terms.

1. Order Process

  • Placing an Order:
    Customers can place orders directly on our website https://loyalhato.net by selecting the desired items, adding them to the cart, and completing the checkout process.

  • Order Confirmation:
    Once your order is placed, you will receive an order confirmation email containing your order details and order number. If you do not receive a confirmation email, please contact our support team at info@loyalhato.net or (325) 387-3613.

  • Payment:
    We accept all major payment methods, including credit/debit cards and other secure payment options. Payment must be successfully processed before the order is confirmed and shipped.

2. Availability of Products

While we strive to maintain accurate stock information, product availability is not guaranteed. If an item you ordered is out of stock, we will notify you as soon as possible. You will have the option to:

  • Wait until the item is back in stock.
  • Choose an alternative product.
  • Cancel the item from your order with a full refund if payment has already been processed.

3. Pricing

  • Prices listed on our website are in USD (U.S. dollars) and are subject to change without notice.
  • Sales tax, if applicable, will be calculated and added to your total at checkout based on your location.
  • We reserve the right to adjust prices for promotions, sales, or other offers.

4. Payment Methods

We accept the following forms of payment:

  • Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
  • PayPal and other secure online payment methods

Payment must be completed at checkout for the order to be processed and shipped.

5. Shipping & Delivery

  • Processing Time:
    Orders are typically processed within 1-2 business days after payment is received.

  • Delivery Time:
    Delivery usually takes 3-7 business days, depending on your location. Once shipped, you will receive a tracking number via email to monitor your shipment.

  • Shipping Costs:
    Shipping costs will be calculated during the checkout process based on the delivery location and shipping method chosen.

6. Order Changes & Cancellations

We can accommodate changes or cancellation requests only before the order is processed and shipped. If you wish to change or cancel your order, contact our support team as soon as possible at info@loyalhato.net or (325) 387-3613.

Once the order has been shipped, it will no longer be eligible for cancellation or changes.

7. Returned or Undeliverable Packages

  • If your package is returned due to an incorrect address or refusal of delivery, we may ask you to pay for the cost of reshipping.
  • We are not responsible for delays caused by incomplete or incorrect address information provided by the customer.

8. Defective or Damaged Items

If you receive a defective or damaged item, please notify us within 7 days of delivery. Our team will review your request and, if valid, issue a replacement or full refund.

To ensure prompt resolution, please include pictures of the defective/damaged item when contacting our customer support team at info@loyalhato.net.

9. Customer Support

We are here to help! If you have any questions or require assistance, you can contact our support team:

Our customer service team is available Monday – Friday, 9:00 AM to 5:00 PM (CST).

10. Acceptance of Terms

By placing an order on https://loyalhato.net, you agree to comply with this Sales Policy and its terms and conditions. If you do not agree with any part of this policy, please refrain from placing an order.

We reserve the right to update this Sales Policy at any time, and changes will become effective upon posting on our website. Continued use of our services constitutes your acceptance of these updates.

Thank You for Choosing Loyalhato!

We value your business and are committed to providing a seamless shopping experience. If you have questions about this policy or need assistance, please contact our support team.

Loyalhato Team